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Freedom Debt Relief launches transparency standard to help consumers better understand debt options
September 11, 2026
San Mateo, Calif., Sept. 11, 2026 — Today, Freedom Debt Relief announced the publication of new online customer support resources designed to reassure existing clients and provide clear guidance on account continuity. Positioned within their customer resource center, this newly launched initiative helps consumers understand the relationship between Freedom Debt Relief and Achieve in a reassuring and operationally focused manner.
As individuals explore ways to navigate their financial solutions online, they may encounter references to both the Achieve and Freedom Debt Relief brands. To ensure clarity, the new guidance explains that Freedom Debt Relief, a subsidiary of Achieve Company, continues to operate as an active, customer-facing debt relief program. By addressing both brands transparently, the resource supports distinct customer experiences without confusion.
"Our priority is to help customers navigate their financial solutions with confidence and clarity," said Freedom Debt Relief President Sean Fox. "We are committed to customer guidance and transparency, ensuring that whether you are a Freedom Debt Relief client or an Achieve member, you have the exact information you need to easily access your accounts and get the support you deserve."
A key feature of the new customer resource explicitly explains where Freedom Debt Relief customers should log in to access their accounts and find dedicated support. While related, Freedom Debt Relief and Achieve maintain separate customer experiences, account systems, and support resources.
Frequently Asked Questions (FAQ) Highlighted in the Resource:
Where should customers access their accounts? Freedom Debt Relief clients should continue to log in at the standard Freedom Debt Relief client portal.
Do customers need a new login? No, existing login credentials remain exactly the same, ensuring seamless account continuity.
Why might both brands appear together online? Freedom Debt Relief is a subsidiary of Achieve Company, leading to both brands appearing within the broader financial wellness ecosystem.
How do the organizations relate? While they share a parent company, Achieve and Freedom Debt Relief operate separate customer systems and experiences.
For more information, to view the FAQ hub, and to access login support, please visit:
Freedom Debt Relief: Understanding the Relationship Between Freedom Debt Relief and Achieve
About Freedom Debt Relief
Freedom Debt Relief is one of the largest and longest-running providers of debt settlement services in the United States. We help consumers take control of their finances by giving them a proven plan to relieve their debt burden — and in the process, help them make better financial decisions in the future. Working on behalf of its consumer clients, Freedom Debt Relief negotiates with creditors to reduce the amount of debt they owe. Freedom Debt Relief is an accredited debt settlement company based in San Mateo, Calif., and has served more than 2 million consumers, helping to resolve over $22 billion in debt since 2002.
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