Client Stories: Unexpected Life Circumstances Build Up To Debt Challenge

UpdatedOct 27, 2026
- Geralene talked with us about her progression from little financial know-how to building confidence in managing her money.
- College expenses coupled with medical issues contributed to accumulating debt, a poor credit profile and low credit scores for her.
- Geralene described how FDR’s debt consultants were communicative, supportive, and helpful.
Free up cash each month with Freedom Debt Relief

Ozzy S., Freedom client²
“Right away, I had more money each month because of program costs so much less than what I was paying on my minimums.”
Geralene S. has a college degree, works in financial services and lives out her passion as a children’s book author. By all accounts, the New York City resident is a pretty happy person.
But her life hasn’t been a straight path to happiness.
Without financial help – or a foundation of financial know-how – from her parents, she set off for college at age 18 with a plan that made perfect sense to her at the time: She signed up for credit cards, and put the costs of tuition, books, meals and travel on the cards. She found out quickly that she couldn’t pay it all back with her part-time retail job, and that interest charges were spiraling out of her control.
Then, after a major accident left her with nerve damage, she underwent several spinal fusion surgeries. Along the way, she dealt with a misdiagnosis of brain cancer, other surgery, and myriad tests, scans and doctors’ appointments.
And she had accumulated nearly $40,000 in debt.
The trigger to take action
As big as that number was, she only realized the magnitude of the problem when she applied for a credit card she needed for a managerial job, got declined, and learned just how poor her credit profile and scores were. That was her trigger point: She had to do something.
The “something” was taking action after seeing a Freedom Debt Relief (FDR) ad on Instagram. She contacted the company and reviewed her situation with an FDR debt consultant. Then, after researching other companies and ways to handle debt, she ultimately decided the FDR program* would be best for her. The payments were manageable for her, and she valued the ongoing communication and support she received from FDR's associates. In frequent conversations with FDR debt consultants, she says she learned "so much important, useful information" about budgeting and use of credit.
Geralene worked through the FDR program methodically, graduating in about five years. Today, she uses credit sparingly and carefully as she works to build her credit. She is confident of her ability to manage her finances.
Advice
Geralene has emerged from the FDR program with some resolute advice for others in debt.
Credit profiles and scores really are important. Don’t ignore them.
Communication works. If you’re having a hard time with payments, communicate and be honest with your creditors. They often are willing to work with you.
Get help as early as possible if you are dealing with significant debt. “Don’t delay the process,” she warns. “I was ignoring the problem for years. That only made it worse.” Many programs exist, she says. FDR worked for her*; another option may work for someone else. “Do your research. Find a program that works for you and then do it.”
Now, Geralene has the chance to help a younger sister avoid the mistakes she made. She has talked with her sister about how to pay for college responsibly, including the option to work, save up and then continue her education. “Everyone has timelines in their minds about what should happen when they’re 20, 30 and so on,” says Geralene. “That kind of thinking can lead to spending and debt trouble. Life doesn’t work on a schedule that way. Figure out the path that works for you, and you’ll be much better off financially, have much less stress and be a lot happier.”
Ready to take control of your debt and your financial life? Freedom is here to help.
Actual clients of the Freedom Debt Relief program. Endorsements received as a result of the clients' entries in a Freedom Debt Relief sponsored contest. Clients’ endorsements shown may be made up of paid and non-paid testimonials. Individual results are not typical and will vary.
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Debt relief stats and trends
We looked at a sample of data from Freedom Debt Relief of people seeking debt relief during September 2026. The data uncovers various trends and statistics about people seeking debt help.
Credit card balances by age group for those seeking debt relief
How do credit card balances vary across different age groups?
In September 2026, people seeking debt relief showed the following trends in their open credit card tradelines and average credit card balances:
Ages 18-25: Average balance of $9,117 with a monthly payment of $252
Ages 26-35: Average balance of $12,438 with a monthly payment of $347
Ages 36-50: Average balance of $15,436 with a monthly payment of $431
Ages 51-65: Average balance of $16,159 with a monthly payment of $516
Ages 65+: Average balance of $16,546 with a monthly payment of $473
These figures show that credit card debt can affect anyone, regardless of age. Managing credit card debt can be challenging, whether you're just starting out or nearing retirement.
Personal loan balances – average debt by selected states
Personal loans are one type of installment loans. Generally you borrow at a fixed rate with a fixed monthly payment.
In September 2026, 44% of the debt relief seekers had a personal loan. The average personal loan was $10,718, and the average monthly payment was $362.
Here's a quick look at the top five states by average personal loan balance.
Personal loans - by states
| State | % with personal loan | Avg personal loan balance | Average personal loan original amount | Avg personal loan monthly payment |
|---|---|---|---|---|
| Massachusetts | 42% | $14,653 | $21,431 | $474 |
| Connecticut | 44% | $13,546 | $21,163 | $475 |
| New York | 37% | $13,499 | $20,464 | $447 |
| New Hampshire | 49% | $13,206 | $18,625 | $410 |
| Minnesota | 44% | $12,944 | $18,836 | $470 |
Personal loans are an important financial tool. You can use them for debt consolidation. You can also use them to make large purchases, do home improvements, or for other purposes.
Tackle Financial Challenges
Don’t let debt overwhelm you. Learn more about debt relief options. They can help you tackle your financial challenges. This is true whether you have high credit card balances or many tradelines. Start your path to recovery with the first step.
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Author Information

Written by
Aimee Bennett
Aimee Bennett is a communications consultant for Freedom Debt Relief. She’s passionate about marrying business with communications, making often-complex personal finance topics easy to understand through clear, concise and accurate language. When she’s not at her desk working with words and grammar, you’ll find her on her bike, in the pool, on a ballroom dance floor or teaching English as a Second Language.


