Last Updated:February 23, 2023
Welcome and thank you for your interest in Freedom Debt Relief, LLC (“Site"). The Site is the property of Freedom Debt Relief, LLC (”Freedom”, "we," "us" or "our").
This Policy is provided to communicate how we and our affiliates collect, protect, use, share and retain your personal information when visiting our Site.
Please read this Policy before using our Site as continued navigation constitutes your agreement to the term of this policy.
Personal Information We Collect
We collect personal information from you when you visit, interact or register on our website and apps, respond to an advertisement on third-party websites or call us. We may collect the following information:
Information you provide: email address, full name, telephone number, date of birth, address, employment, salary, etc.
Information from third parties: credit reporting data (accounts, pay history, balances), lead generation data.
Participation in contests or surveys: we collect personal information such as name, address, email address and phone number when you participate in contests or fill out surveys sponsored by us or our affiliates. Survey information collected may include characteristics, preferences, behaviors, attitudes, ability, intelligence predispositions, etc. We collect this information in order to improve our services, products and to improve your experience with us.
Information from cookies or other tracking technologies:
o Cookies are small blocks of data created by a web server while a user is browsing a website. This data is stored on your hard drive containing non-personally identifiable information about you. This data functions as your computer’s identification and enables us to improve your experience by maintaining your authenticated session and preferences. We and our third-party vendors use “cookies” and similar tools to track your use of the Website when you use our services. Our systems automatically log information about your computer, tablet or phone.
We reserve the right to transfer and/or sell aggregate or group data about Users of the Site Offerings for lawful purposes. Aggregate or group data is data that describes the demographics, usage and other characteristics of Site Offerings Users as a group, without disclosing personally identifiable information.
Internet, device or other activity
We may collect certain non-personally identifiable information about you and your desktop computer, tablet or mobile device when you visit the Site. This non- personally identifiable information includes, without limitation, the type of browser that you use, your IP address, the type of operating system that you use and the domain name of your Internet service provider. We use the non-personally identifiable information that we collect to improve the design and content of the Site and to enable us to personalize your experience. We also may use this information in the aggregate to analyze usage of the Site.
Referring exit pages/Advertising
In general, Users may be able to disable some, or all, of this tracking activity by utilizing the “Do Not Track” setting or similar options within most major Internet browsers.
Users can opt out of certain Google®-related tracking technology, and customize the Google® Display Network ads that they receive, by visiting the My Ad Center at: https://myadcenter.google.com/Google® also recommends installing the Google® Analytics Opt-out Browser Add-on for your web browser, which is available here: https://tools.google.com/dlpage/gaoptout. To the extent permissible under applicable law, we are not responsible for the tracking practices of third-parties in connection with the Site.
Google® is a registered trademark of Google, Inc. (“Google”). Please be advised that Freedom is not in any way affiliated with Google, nor are the Site Offerings endorsed, administered or sponsored by Google.
Use of Your Personal Information
Information we gather from you or third parties is used to:
Inform you about products or services we think you will be interested in
Facilitate the use of our Site
Improve our Site, product offerings or services, or the services of our service providers
Consider you for the products/services we offer
Verify your eligibility, identity
Contact you regarding your inquiry, account or employment opportunities
Process payments on your behalf
Create and maintain login information for our Site
Monitor, conduct, improve analytics on our products, services and offerings
Internal administrative, security, relationship management
Send push notifications
Detect and protect against security incidents, malicious, deceptive, fraudulent or illegal activity
Sharing your Personal Information
Freedom shares your personal information with unaffiliated third parties as permitted or required by law. We may share your personal information with our affiliated or unaffiliated third parties as part of joint marketing campaigns.
We may also provide your information to third-party companies and individuals who perform certain functions on our behalf. When we share your information with service providers, we require the security and confidentiality of your information as well as limiting their use of the information to reasonably carry out their work with us, including to comply with applicable state and federal laws. Third parties we may share your information with include:
Affiliates to market/consider you for their products/services
Servicing partners to provide statements, process paymentsService providers to facilitate your use of our Site or services
Financial Institutions who partner with us for products and services we offer
Marketing service providers to send direct and electronic mail, remove duplicate information from User lists, analyze data and provide marketing analysis
Other financial service third parties for their marketing purposes as permitted by law (for California or Vermont residents we will not sell or share your personal information for to nonaffiliated marketing third parties without your consent)
Auditors, examiners, law enforcement
Credit reporting agencies
These companies’ privacy and information sharing practices are set forth in their respective privacy policies.
We may also transmit information between and among our affiliates, services providers, or contractors who may be located in facilities in other countries. We take precautions to protect your information and abide by the laws of the country to which we first received your information. Transfer of information to other countries may subject your personal information to the laws of that country, thus if permitted by law, may be accessible without notice to you by the courts, law enforcement and national security authorities of that country. By using our Site or agreeing to use our products and services you acknowledge the collection, international transfer, storage and processing of your information in other countries.
Further, personal information may be disclosed or transferred as part of any merger, consolidation, sale of assets, equity financing or other situations where personal information may need to be transferred.
Protecting your Personal Information
Freedom takes the privacy and security of our visitors’ and members’ personal information seriously. We maintain industry standard technical and physical safeguards designed to safeguard your information. When you make personal information available to us, we protect it both while transmitting from your browser to our servers and while stored on our systems through encryption standards with advanced TLS (Transport Layer Security). Facilities where our systems are located can only be accessed by authorized individuals.
Please be advised, however, that while we take every reasonable precaution available to protect your data, no storage facility, technology, software, security protocols or data transmission over the internet or wireless networks can be guaranteed to be 100% secure. As such, we cannot warrant that your personal information will be absolutely secure.
You can also take precautions to keep your information safe. Following are some methods that can help:
Be cautions when using public networks or computers. Make sure to completely log out of accounts and clear caches after use.
Choose complex passwords
o Don’t use things related to birthday, address, phone or any PIN
Use different passwords for each website
This Site may contain links to third-party owned and/or operated websites including, without limitation, websites owned and/or operated by Freedom’s service providers and/or marketing partners. We are not responsible for the privacy practices or the content of those websites/companies. These third-party websites and entities have separate privacy and data collection practices and Freedom has no responsibility or liability relating to them.
Freedom’s site is not directed or intended for individuals under 18 and does not knowingly solicit or collect information from visitors under 18. Visitors under 18 should not provide any personal identifiable information of any kind on our Site. If we learn or are notified that we have collected any information on someone under 18, we will promptly remove the data from our system.
Visiting our Website from Outside the United States
The Site is intended to provide products and services inside the U.S and is governed by the laws of the U.S. If you are visiting the Site from outside the U.S., your communication with us may result in the transfer of your to leave your country. By visiting the Site and/or otherwise communicating electronically with us, you consent to such transfers, even if your jurisdiction does not have the same privacy laws as the jurisdiction where our servers are located, we will treat your information as subject to the protections of U.S. Law, this Policy and our Consumer Privacy Notice.
Changing or Updating your Information
Freedom relies on you to update and correct your personal information. If you find that our information about you is incorrect or incomplete and our Site does not permit you to update or correct certain information, contact us:
Email: [email protected]
You may opt out of some promotional or information sharing options the following ways:
To opt out of receiving emails from us, you can: a) click on “unsubscribe” in the footer of any email message, or b) email us at: [email protected], or c) call us at 800-655-6303.
To opt out of information sharing, you can: a) email us at [email protected]or b) call us at 800-655-6303. We may or may not be able to honor your request if you have an existing relationship with us.
Text message/Push Notifications:
To opt out of text/push notifications, you can reply “STOP” to the notification, or you can call/email us as noted above.
Notice to California Residents
These Provisions are intended to be in compliance with the California Consumer Privacy Act of 2018 (“CCPA”). Any terms defined in the CCPA have the same meaning when used in these Provisions. This notice explains how/what personal information we collect, use and share of the personal information collected and the rights and choices for California Residents with respect to our handling of their personal information.
This notice does not include personal information in relation to:
Publicly available information from government records.
De-identified or aggregated User information.
Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data.
Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA), the California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.
Notice of Collection of Personal Information
The personal information we collect depends on California residents’ interactions with us. Following are the types of interaction and the information we may collect:
Types of interaction:
Website and Mobile App Use and Registration
Applying for Products or Services
Participation in Surveys and Contests
Communicating with Us
Information we may collect:
|Category of Personal Information||Collected||Sold||Disclosed for a Business Purpose|
|Identifiers: full name, Social Security Number, email address alias, postal address, Internet Protocol address, email address, account name, telephone number, username, password or other similar identifiers, driver’s license, passport or other similar data.**||Yes||No||Service providers, marketing partners, banking partners, government entities, law enforcement, auditors, examiners, lawyers and other parties as required by law|
|Financial data: bank account, credit or debit card number, transactions.||Yes||No||Service providers, marketing partners, banking partners, government entities, law enforcement, auditors, examiners, lawyers and other parties as required by law|
|Protected Classification Characteristics under state and federal law: age, race, sec, religion, national origin and marital status.||Yes||No||Service providers, marketing partners, banking partners, government entities, law enforcement, auditors, examiners, lawyers and other parties as required by law|
|Commercial Information: records of personal property, products or services obtained.||Yes||No|
|Biometric Information: preferences, trends, abilities, predispositions, characteristics, behaviors.**||Yes||No|
|Network activity information: browsing history, search history, interaction with a website, application or advertisement||Yes||No|
|Geolocation data: physical location of device||Yes||No|
|Professional or employment related information: current or past job history.||Yes||No|
Use of Personal Information
Information collected is used to personalize your experience on our Site, improve your experience with our Site, products and services, to advertise to you, recognize you on subsequent visits, verify your identity, evaluate you for certain products/services, build a better member experience, improve member relationship protocols, fulfill contract obligations with you, to respond to inquired from you, testing, research, analysis, product development, respond to law enforcement, court orders or governmental examiners and to train and educate employees for compliance purposes.
We may also supplement the information you provide or that we gather from your interaction with our Site by using third-party sources such as credit bureau information and address/phone information to verify your identity and to protect you against fraud or identity theft.
California Residents Rights and Choices
The CCPA provides California residents with specific rights regarding their personal information. Following are those rights and how to exercise them:
Right to Know Access:
You can request free of charge the following information covering the prior 12- months of your request:
The categories of personal information we collected about you
The categories of sources for the personal information we collected about you
Our business purpose for collecting or selling that personal information
The categories of third parties with whom we have shared that personal information
The specific pieces of personal information we collected about you (also called a data portability request)
The categories of information that we sold in the prior 12 months, and for each category, the categories of third parties to which we sold that particular category of personal information
The categories of information that we disclosed for a business purpose in the prior 12 months and for each category, the categories of third parties to which we disclosed that particular category of personal information
Right to Opt Out of the Sale of Your Personal Information
The CCPA provides its residents the right to opt out of our sale of your personal information to third parties.
Right to Request Deletion
You have the right to request that we delete your personal information that we collected from you and retained, subject to certain exceptions. Once we receive your request and confirm your identity, we will review your request to delete your personal information from our (their) records, unless a CCPA exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our obligations in connection with our contract with you.
Please be advised that deleting your personal information may terminate your access to certain of the Site Offerings. If you wish to continue using the full complement of Site Offerings, we may not be able to delete all of the personal information that we have on file for you.
Further after we delete your personal information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
How to Exercise your Rights
Calling us at: 800-655-6303
Emailing us at:[email protected]
We will respond to your request within the provisions allowed by CCPA; in no event later than 45 days of the receipt of your request, unless we notify you of any delay otherwise.
Submitting Requests for Someone Else
California residents can utilize an “Authorized Agent” to make requests on their behalf. We will require that the Authorized Agent provide us with a valid written authorization confirming said authority that is executed by you and the Authorized Agent.
When you make any CCPA request, we are required to verify your identity before providing a response to the request. We will ask you to verify your identity when you submit a request, including any Authorized Agent’s identity.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights, including but not limited to:
Deny you goods or services
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties
Provide you a different level or quality of goods or services
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services