“I am so happy to have found a company like this. Very trust-worthy, transparent.”
Tina, FDR Client

A Brighter Future with
Freedom Debt Relief

Freedom Debt Relief has been in the news lately, so we want to make sure that you, our valued client, know the facts. More than ever, we want you to know that our team is committed to continuing to do what we’ve been doing better than anyone else since 2002 — help people overcome debt. Of course, we understand if you have a few questions. That’s why we provided the FAQ below. If you don’t see your question here, give us a call at 800-655-6303 and let’s talk. Thank you for choosing Freedom Debt Relief.

A Brighter Future with Freedom Debt Relief

Freedom Debt Relief has been in the news lately, so we want to make sure that you, our valued client, know the facts. More than ever, we want you to know that our team is committed to continuing to do what we’ve been doing better than anyone else since 2002 — help people overcome debt. Of course, we understand if you have a few questions. That’s why we provided the FAQ below. If you don’t see your question here, give us a call at 800-655-6303 and let’s talk. Thank you for choosing Freedom Debt Relief.

The CFPB says that FDR failed to disclose that certain creditors will not negotiate settlements with debt settlement companies like FDR. We strongly disagree with this allegation.

Some creditors take the position that, at least at certain times, they will not work with debt settlement companies themselves. Regardless, FDR delivers successful settlements on behalf of our clients with those creditors. In fact, since 2010, FDR has settled $1.2 billion in debt with the creditors the CFPB mentions in its suit, saving its clients approximately $700 million in debt relief.

How is that possible? Because we use strategies that get the best outcome for clients regardless of who their creditors are. Almost all creditors will, at some point, employ the help of agents to collect on debts. So even if FDR has difficulty settling with the creditor itself, we are able to settle with an agent of the creditor and achieve great results for clients.

No, our clients never have to negotiate on their own.

Very rarely – for less than 1% of accounts – we may ask a client to get involved in a negotiation conversation. However, we only recommend it as an option if we think it’s in the best interest of the client. Your participation is optional. If you don’t want to do it, you don’t have to. FDR has other strategies that work with these types of creditors.

If you choose to get involved in a settlement, FDR supports you every step of the way. We answer any questions you have and provide thorough instructions on what to say and what to expect. Our goal is to give you what you need to have the most successful conversation with your creditor.

This strategy has been extremely successful: on average, it achieves even better results than the already excellent results of our traditional settlements. Plus, most clients involved in these settlements expressed a high level of satisfaction with our program.

No. Every client comes to us with a different mix of creditors, so we have developed a different mix of strategies. This enables us to always get the best outcome, no matter the creditor.

Each negotiation is unique, so we shape our strategy depending on the creditor. Sometimes we negotiate with the creditor itself, sometimes through an agent of the creditor. More rarely – for less than 1% of accounts — the client will get involved in the settlement negotiation (but only if they choose to).

FDR clearly discloses in its contracts and other communications with clients that we may ask for their involvement in settling certain debts. Moreover, this strategy, while rare, has been extremely successful, achieving better-than-average settlements and tremendous satisfaction ratings from our clients.

Your Client Dashboard shows the current status of the debts you enrolled, so you can learn more there.

Yes. Choosing to take part in a settlement does not mean you are negotiating on your own. FDR is still with you every step of the way. We prepare you for the conversation thoroughly, answering any questions you may have to make sure you feel confident. We also provide thorough instructions on what to say and what to expect, based on expertise and insight that comes from negotiating billions of dollars with hundreds of creditors since 2002.

The vast majority of clients who do a coached settlement are very satisfied with the outcome, as they typically result in settlements rates much lower than what they could get otherwise.

You can find settlement fee collection information in section 5 and “Exhibit B” of your debt resolution agreement.

FDR strictly adheres with rules established by the FTC, which state we cannot collect our fee for a settlement until after you have approved the settlement and make at least one settlement payment.

No. FDR is absolutely able to help resolve these debts! We’ve settled $1.2 billion (nearly 200,000 accounts) on accounts from these creditors since 2010, and will continue to enable successful negotiations with them into the future.

Yes. Per FTC guidelines, your Dedicated Account is held at an FDIC-insured bank and all funds are under your control. As was disclosed to you when you enrolled with FDR, you own and control your Dedicated Account and the funds in it. When your program ends, you’ll be entitled to any funds remaining in your Dedicated Account, less any earned fees.

FDR is not at any risk of closing. Quite the opposite: in 2017 we hired over 900 employees in order to keep up with our continued growth. The CFPB action does not — and will not — threaten our ability to continue helping consumers overcome their debt.

We value the trust you place in FDR. And while it’s frustrating for us that the CFPB complaint could make you rethink your decision to enroll with us, you have made a commitment to yourself to tackle your debt. Every day you remain in your program brings you one step closer to the debt-free life you deserve.

We are confident we will prove to you that our program is the best solution for your debt.

FDR was creating great outcomes for our clients before this complaint, and will continue to get great outcomes for our clients moving forward.

To our knowledge, not a single consumer has complained to the CFPB about FDR. In fact, most of the clients who were involved in coached settlements (which is the strategy the CFPB has issues with) expressed a high level of satisfaction with our program. To the contrary, we have even had some loyal clients complain about the CFPB complaint to us!

No. Other than continuing to focus on how we can give you the best possible experience as an FDR client, we don’t anticipate changing anything about your FDR program or Dedicated Account. All you have to do is stay committed to your program while we continue to help you put your debts behind you and create a brighter financial future.

No. When a consumer becomes a client, FDR analyzes their debts and designs a specific strategy to settle those debts for as little as possible. This custom FDR strategy sometimes results in a debt being resolved at 0% of what is owed. This is the best possible outcome for the client and is a result of the expert strategy FDR implemented.

Let’s Talk

We’re happy to explain more about what we do and who we are, and how we can help
you get out of debt. Send us an email, and someone from our team will be in touch.

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